DiveSync FAQ
Frequently Asked Questions
What does this app do?
This app helps you track, organize, and manage your dive computer and data in one simple and easy-to-use place.
Is the app free to use?
Yes, the app is free to download and use.
Does the app work offline?
Yes, core features work offline. An internet connection is required for sharing and updates.
Is my data secure?
Yes. Your data is stored securely and is never shared with third parties without your consent.
Which mobile devices are supported?
The app supports most modern iOS and Android devices running the latest operating system versions.
What dive computer models are supported?
The app supports the following dive computer models:
- CRESSI: Davinci
- OCEANPRO: Spirit
- XS SCUBA: SKiff
What languages are currently supported?
The app currently supports the following languages:
- English
- French
- German
- Italian
- Japanese
- Korean
- Simplified Chinese
- Traditional Chinese
- Turkish
How can I contact support?
If you need help, please contact us at support@divesync.io. We usually respond within one business day.
Can I share my dive data with friends and family?
Yes, you can share your dive data with your friends and family from the app thru SMS, email, and more.
Why couldn't the app find my device?
The app may not discover your device due to one or more of the following:
- Bluetooth is disabled or unavailable (Airplane Mode enabled or Bluetooth turned off)
- Missing permissions
- iOS: Bluetooth permission denied
- Android: Bluetooth permission not granted
- Android: Location permission not granted
- Android: Location services turned off
- Device not advertising (powered off, asleep, low battery)
- Device already connected to another phone or app
- Out of BLE range (recommended ≤10 m / 30 ft)